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PRIVACY POLICY

(Effective date: 27th August 2025)

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This Privacy Policy explains how Gary Waters (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our services or visit our website www.garywaters.co.uk.

We are committed to respecting and protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

  • Data Controller: Gary Waters Coaching

  • Contact Email: support@garywaters.co.uk

  • Postal Address: 3 Braddons Cliffe, Braddons Hill Road East, Torquay, TQ1 1HR

If you have any questions about this policy or how your data is handled, please contact us at the email above.

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2. What Data We Collect

We may collect and process the following information:

  • Identity Data: name, contact details (email, phone number)

  • Coaching Data: information you choose to share during coaching sessions, feedback forms, and related notes

  • Transaction Data: payment details (processed securely by third-party providers such as Stripe, PayPal, or your bank – we do not store full card details)

  • Technical Data: IP address, browser type, cookies, and usage data when visiting our website

  • Marketing Data: your preferences for receiving updates, newsletters, or offers (only with your consent)

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3. How We Use Your Data & Lawful Basis

We will only use your personal data when the law allows us to. Common uses include:

  • To provide coaching services (contract basis)

  • To process payments and manage accounts (contract/legal obligation)

  • To communicate with you about sessions or services (contract)

  • To send newsletters or marketing updates (consent – you can unsubscribe anytime)

  • To comply with safeguarding or legal obligations (legal obligation)

  • To improve our website and services (legitimate interests)

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4. Sharing Your Data

We do not sell your personal data. We may share data with:

  • Service providers (e.g. Zoom, email providers, payment processors)

  • Professional advisors (e.g. accountants, legal services)

  • Regulatory or legal authorities if required by law

All third parties are required to respect your data and process it lawfully.

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5. International Transfers

Some services we use (e.g. Zoom, Google, Stripe) may transfer data outside the UK. We ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

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6. Data Retention

We keep your personal data only for as long as necessary:

  • Coaching notes: up to 12 months after coaching ends, unless required longer for legal reasons

  • Financial records: 6 years (for tax/legal compliance)

  • Marketing data: until you unsubscribe or withdraw consent

After this, your data will be securely deleted or anonymised.

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7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing in certain cases

  • Request transfer of your data to another provider (data portability)

  • Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, contact us at support@garywaters.co.uk. Requests are free of charge and will be responded to within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Data Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure storage, and restricted access.

If a serious data breach occurs, we will notify you and the ICO within 72 hours as required by law.

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9. Cookies

We use cookies to improve your experience and analyse website traffic. You can accept or decline cookies through your browser settings. For more details, see our Cookie Policy.

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10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of other sites. Please check their policies before sharing personal data.

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11. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the new effective date.

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Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

Gary Waters Coaching
3 Braddons Cliffe
Braddons Hill Road East
Torquay
TQ1 1HR

Email: support@garywaters.co.uk

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BENEFITS DISCLAIMER: We strive to accurately represent the potential effects and benefits of our content, including websites, videos, newsletters, programs, and other materials from garywaters.co.uk. However, Gary Waters does not guarantee specific outcomes or improvements in your physical, mental, psychological, or emotional well-being within any particular timeframe. Gary Waters does not diagnose or treat any medical conditions. While we believe our ideas, tools, strategies, and recommendations have been effective for many who engage with our content, we do not offer any guarantees of specific results. Our approach is intended for educational purposes only. The information provided on this website or by this company is not a substitute for personalised medical advice.

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